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How it works

How to buy

From browsing the catalog to redeeming your code on Steam, EA App, Ubisoft or NCSoft.

Last updated April 2026

The buying flow

  1. 01
    Browse the catalog

    Filter by genre, storefront, region or language. Every product card shows the activation region up front, so you know whether the code works on your account before you click. There are 12 main genres and 4 storefronts to filter by.

  2. 02
    Add to cart

    Click “Get key” on a product page. The cart accepts only one quantity per code (each key is unique). Buying multiple copies for friends? Add the same product twice from the cart.

  3. 03
    Check out

    Email and country are the only required fields — country is needed to compute EU VAT correctly. Create an account to archive every code in your library, or check out as a guest.

  4. 04
    Pay

    We accept VISA and Mastercard via a PCI-DSS certified processor. Your full card number never touches our database — we only hold a token issued by the gateway.

  5. 05
    Wait briefly for the code

    The “Order received” page polls our distributor every five seconds. Codes arrive in about 30 seconds for the vast majority of orders. The page refreshes automatically when it’s ready — safe to leave the tab open.

  6. 06
    Activate on the storefront

    Per-store walkthroughs are visible on the order page itself — Steam, EA App, Ubisoft Connect or NCSoft. The code also lands in your email and lives in your account forever under My Keys.

Activation walkthroughs

Tap a storefront to see the exact steps. The same walkthrough appears on the order-received page for the storefront your key activates on.

Activating on Steam
  1. Launch the Steam client and sign in.
  2. Click "Games" in the top menu, then "Activate a Product on Steam".
  3. Paste the code from your email and confirm.
  4. The game will appear in your library and start downloading.
Activating on EA App
  1. Open the EA app on your computer and sign in.
  2. Click your avatar (top-right), then "Redeem Code".
  3. Paste the code and confirm.
  4. The game appears in "My Collection" — install from there.
Activating on Ubisoft Connect
  1. Open Ubisoft Connect and sign in.
  2. Click the menu (☰), choose "Activate a key".
  3. Paste the code and confirm.
  4. The title is added to your library and ready to download.
Activating on NCSoft
  1. Sign in to your NCSoft account at ncsoft.com.
  2. Open the "Redeem code" page from your account dashboard.
  3. Paste the code and confirm.
  4. The product is added to your inventory.

What if something goes wrong?

We replace or refund

  • Code rejected by the storefront as invalid.
  • Region mismatch despite our “Global” label.
  • Code already used (rare — but we cover it).
  • Duplicate purchase made by mistake within 24 hours of the order, before redemption.

We cannot refund

  • You already redeemed a working code.
  • You set your storefront account to a region we warned against on the product page.
  • Buyer’s remorse on a working key — EU consumer law exempts redeemed digital goods.
  • Your hardware can’t run the game (refer to system requirements before buying).

For everything else, the Refund policy spells out the boundaries in plain English. Activation issues — write to support@primearx.com with your order number and we’ll respond within 24 business hours.