Buying & payment
What is a “game key”?
A game key is an activation code — a string of letters and numbers that, once entered into a storefront like Steam or the EA app, adds the game to your account. Once activated the game is yours; the code itself is single-use.
Are these keys legal and official?
Yes. We source codes from authorised distributors who hold direct relationships with publishers. Once activated they look identical to a code bought from the publisher’s own store.
Why are your prices sometimes lower than the official store?
Distributors operate on margin and volume — they buy in bulk from publishers and pass on a portion of the wholesale discount. Storefronts also run constant region-specific promotions that don’t show on their public pages.
Which payment methods do you accept?
VISA and Mastercard credit / debit cards. We process via a PCI-DSS certified gateway — your card number never touches our database.
Do you store my card details?
No. The payment processor returns us an encrypted token; we never see the full card number, CVV or expiry. There is no “save card for next time” option that stores the number with us.
Can I get a VAT invoice?
Yes. Order confirmations include a VAT-compliant invoice for the country you provided at checkout. If you need a re-issued copy or the invoice should be in a company name, write to support@primearx.com.
Activation & regions
What does “Region: Global” mean?
The code activates on a storefront account regardless of which country it is set to. “EU only” or “RoW” (rest of the world) means the code only works on accounts whose country is in that region.
Will the key work in my country?
Open the product page — we list the activation region in the specs strip, plus a yellow warning when the key is region-locked. If you tell us your country at checkout we auto-warn you about a mismatch before charging.
The code says invalid when I redeem it. What now?
Email support@primearx.com with your order number and a screenshot of the error. We replace or refund within one business day. Codes are checked for typos first — Steam keys for example use 5×5 character blocks, where a zero looks similar to the letter O.
How long does delivery take?
About 30 seconds for 95% of orders. The “Order received” page polls our distributor every five seconds and refreshes automatically. The slowest 5% of orders may take a few minutes during traffic spikes — the code arrives by email regardless.
Where do my codes go after I buy?
Three places at once: the order-received page, your email inbox, and the My Keys tab inside your account if you registered. The My Keys view has a copy-to-clipboard button and a deep-link to redeem the code on the storefront in one tap.
Can I gift a key to a friend?
Yes — once you have the code, you can pass it to anyone. They redeem it on their own storefront account. Make sure the activation region matches their account country before handing the code over.
Refunds & support
Can I get a refund?
Under EU law digital goods are usually exempt from the standard 14-day right of withdrawal once the code has been disclosed. We replace or refund anyway when (a) the key fails to activate, (b) the regional label on our site was wrong, or (c) you bought a duplicate by mistake within 24 hours and haven’t redeemed it. Full details on the Refund policy page.
What’s your response time?
24 business hours, Mon–Fri 09:00–18:00 CET. Most replies happen the same day during business hours.
Why no live chat?
Live chat tends to drain support time on easy questions the FAQ already answers, leaving harder issues underserved. Email keeps the queue fair: simple questions get fast batched replies, complex ones get the attention they need.
What information should I include with a support email?
Your order number (format #XXXXX from the confirmation email), the storefront you’re trying to redeem on, and a screenshot of any error message. With those three items we usually solve the issue in one round-trip.
Account & data
Do I need an account to buy?
No, you can check out as a guest with just an email. Your codes still get emailed, but they won’t be archived in My Keys. We recommend creating an account — it’s free and takes 30 seconds.
Can I delete my account and order history?
Yes — write to support@primearx.com. We remove your account and personal data within 30 days. We are legally required to keep order records for 7 years for EU tax purposes (anonymised after deletion).
What data do you actually collect?
Email, billing address (mostly the country for VAT), order history, and the encrypted activation codes you bought. No third-party tracking outside of necessary cart / session cookies. Full breakdown on the Privacy policy page.
How do I reset my password?
On the sign-in screen, tap “Forgot password?” — a reset link is emailed to you and is valid for 60 minutes. The link can be used once.