Response time
Within 24 business hours, Mon–Fri.
09:00–18:00 CETWhat we can help with
- Order & payment issues — failed checkout, wrong product in cart, refund or replacement requests.
- Activation problems — code rejected by Steam / EA / Ubisoft / NCSoft, region mismatch, “code already used” errors.
- Account questions — password reset, GDPR data requests, account deletion.
- Catalog questions — region availability, language packs, system-requirements clarification.
What we cannot help with
- In-game support — bugs, crashes, multiplayer issues. Reach out to the publisher’s own support directly.
- Storefront account problems — Steam account locked, EA login broken, Ubisoft 2FA reset. Those go to the storefront.
- Cheating, ban appeals, lost in-game items — we sell activation codes, not in-game services.
- Hardware advice — we can’t tell you whether the game will run on your laptop. Check the system requirements on the product page.
Before you write
Speed up the reply by including:
- Your order number (format
#XXXXX) — found in the confirmation email or under My orders. - A screenshot of the error message if it’s an activation issue.
- The storefront you’re trying to redeem on (Steam, EA App, Ubisoft, NCSoft).
Most “code not working” cases turn out to be a
0 (zero) read as O (letter). Use the copy-to-clipboard button on the order-received page or in My Keys instead of typing by hand.Activation guides
If your question is “how do I redeem this on Steam / EA / Ubisoft / NCSoft”, the per-storefront walkthrough is on the How to buy page and on the order-received page itself.